In active input matrix

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Rayzoro
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In active input matrix

Post by Rayzoro » Wed Oct 13, 2021 9:45 am

I do not have the ability to select the different tracks across the input matrix. Only all tracks are selected in the first row. Not diagonally. 1 to 1. 2 to 2 , Etc. Please help

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Anthony Alves
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Re: In active input matrix

Post by Anthony Alves » Wed Oct 13, 2021 2:11 pm

Rayzoro wrote:
Wed Oct 13, 2021 9:45 am
I do not have the ability to select the different tracks across the input matrix. Only all tracks are selected in the first row. Not diagonally. 1 to 1. 2 to 2 , Etc. Please help
As a default it assigns the tracks to an input that follows the track created. It also depends how many inputs you have available on your audio interface. So if you only have 2 inputs on your interface you can only use input 1 or 2. If your interface has more than 2 inputs those can assigned to whichever track you want in the Input Matrix. If you only see 2 inputs but you have more than that try unpluging the audio interface from the ipad and power it off then turn it back on and replug the connection to the ipad. Good luck

Rayzoro
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Re: In active input matrix

Post by Rayzoro » Wed Oct 13, 2021 11:26 pm

I have done everything just as all of the YouTube video has suggested. I have reinstalled the Auria. Which should reinstall as factory default. I am using an X air 18 just as prescribed. Please help I’ll give me a tutorial way to speak to somebody in real time. Or I will ask for my money back at whatever means because this is not what was sold buy it advertisement. Thank you

Rayzoro
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Posts: 7
Joined: Tue Oct 12, 2021 7:52 am

Re: In active input matrix

Post by Rayzoro » Wed Oct 13, 2021 11:28 pm

By default these two programs to my understanding should be plug-in and play. The matrix should automatically show what it’s default is. This is not the case. Please help or give me an opportunity to speak to someone without this thread

Rayzoro
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Posts: 7
Joined: Tue Oct 12, 2021 7:52 am

Re: In active input matrix

Post by Rayzoro » Wed Oct 13, 2021 11:31 pm

It should show The default program upon opening up The app. It should give me the option to choose which input goes to which track just as the video suggests. This is not the case I do not have the versatility to select within this matrix. Please help do not defer me

Rayzoro
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Posts: 7
Joined: Tue Oct 12, 2021 7:52 am

Re: In active input matrix

Post by Rayzoro » Wed Oct 13, 2021 11:35 pm

Where is my support phone number to talk to somebody about this because currently you are not getting it. Thank you

Corey W
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Re: In active input matrix

Post by Corey W » Thu Oct 14, 2021 9:07 am

@Rayzoro
Please send us an email to: Support(at)Drumagog(dot)com

Rayzoro
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Posts: 7
Joined: Tue Oct 12, 2021 7:52 am

Re: In active input matrix

Post by Rayzoro » Thu Oct 14, 2021 9:14 am

Where is my support phone number to talk to somebody about this because currently you are not getting it. Thank you

Espiegel123
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Re: In active input matrix

Post by Espiegel123 » Thu Oct 14, 2021 10:55 am

Rayzoro wrote:
Thu Oct 14, 2021 9:14 am
Where is my support phone number to talk to somebody about this because currently you are not getting it. Thank you
I don't believe that phone support is an option.

Rayzoro
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Joined: Tue Oct 12, 2021 7:52 am

Re: In active input matrix

Post by Rayzoro » Fri Oct 15, 2021 9:14 am

I sent an email with a picture of my input matrix in active and I am still waiting two days for a reply. If I don’t get a reply and I still cannot use this program? How do I get a refund on this app which does not work?

Corey W
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Re: In active input matrix

Post by Corey W » Fri Oct 15, 2021 9:25 am

@Rayzoro
I responded to your original email 7 min after it came in. Just resent. Please check your Spam filter.

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