Restoring Purchases has charged me again! = twice!?

For bug reports only - non-bug related questions will be moved to appropriate forum.

Moderators: Corey W, Rim

Post Reply
King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Restoring Purchases has charged me again! = twice!?

Post by King » Thu Jan 14, 2021 1:44 pm

Hi Rim, (and all)

Long time..

I recently bought an iPad mini 5 OS 13.6 - to upgrade from my mini 2.
I have tried to restore my Auria store purchases (which I have done successfully in the distant past from one mini2 to another mini2) - but this time it only restored a handful.
Example: I own all the Fabfilter plugins, but only Pro-R is in my plugins list.

Right!

So basically the Auria store is asking me to purchase again. I'm aware that when you already own something, Apple won't charge you again (usually). So I tested it on a cheaper plugin (FF micro). Was then taken to the Apple app-store, where after confirming everything was charged again, and received a receipt from both them and also PayPal..

I am using the same Apple ID etc (100% sure).
(I know to get a refund, I'll go through apple etc) no concern there, as i have all receipts..

---

(BTW: It's not just FF, as other iap's are are not showing - PSP Microwarmer, Drumagog 5, Sugar Bytes stuff etc.. Most likely presets and samples too..)

---

I'm also aware that this week the Auria store was down.

Anyway, just need to restore all.

Cheers

King
_____________________________1 Luv_____________________________

_____________________________King____________________________

Corey W
Expert
Posts: 568
Joined: Tue Sep 23, 2014 11:58 am

Re: Restoring Purchases has charged me again! = twice!?

Post by Corey W » Thu Jan 14, 2021 3:16 pm

Hi King,
iTunes Customer Support is the only way to get your refund for duplicate purchases.

King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Re: Restoring Purchases has charged me again! = twice!?

Post by King » Thu Jan 14, 2021 3:22 pm

Hi Corey,

Cheers, but the issue is not the refund, but how to restore my Auria IAP's without being charged again.

King
_____________________________1 Luv_____________________________

_____________________________King____________________________

Corey W
Expert
Posts: 568
Joined: Tue Sep 23, 2014 11:58 am

Re: Restoring Purchases has charged me again! = twice!?

Post by Corey W » Fri Jan 15, 2021 9:32 am

Right,
Did you confirm with Apple that all of the IAPs are still on your account as active purchases?

King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Re: Restoring Purchases has charged me again! = twice!?

Post by King » Fri Jan 15, 2021 2:31 pm

Ok!

I'll check it out with them.

FYI: I have restored other Iap's with other apps. Example, BeatHawk. - when it got to the final step it said I had already purchased and would if I like to download for free. (normal behaviour) - and it's all on the same account as Auria is (I only have one account).

Auria is the first time (in over 10 years with iOS) that I have encountered this.

As I said, some of the IAP's have gone through so..

We'll see..

King
_____________________________1 Luv_____________________________

_____________________________King____________________________

King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Re: Restoring Purchases has charged me again! = twice!?

Post by King » Mon Jan 18, 2021 2:33 pm

Update!

Apple has basically said it is not in their control etc.. (the rep was as much in the dark as i) (1 hour 15 mins on the phone)...

I tried a delete and new install of Auria Pro, still not working.

So I also reinstalled Auria, and they show up in there as "Installed", - but still after opening Auria Pro and restoring again, they are not there. They are only in Auria.. hmm.. (restart app and iPad reboot(s) etc)

Apple say that the iAP's may have been updated - also possibly because of price difference. example, I paid £7.99 for FF micro in 2015, now it is £9.99. Doubt this has anything to do with it. but telling you what they are saying.

Everything is on the same account etc..

Cheers

King
_____________________________1 Luv_____________________________

_____________________________King____________________________

King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Re: Restoring Purchases has charged me again! = twice!?

Post by King » Mon Jan 18, 2021 2:49 pm

IMG_0018.jpeg
IMG_0019.jpeg
IMG_0020.jpeg
IMG_0021.jpeg
King
_____________________________1 Luv_____________________________

_____________________________King____________________________

Corey W
Expert
Posts: 568
Joined: Tue Sep 23, 2014 11:58 am

Re: Restoring Purchases has charged me again! = twice!?

Post by Corey W » Mon Jan 18, 2021 4:43 pm

If you have separate Auria and Auria Pro apps on your iPad, there is a 'transfer purchases' button in Auria (non-Pro) in the Settings. This will transfer any purchases you made in Auria to Auria Pro

King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Re: Restoring Purchases has charged me again! = twice!?

Post by King » Mon Jan 18, 2021 6:18 pm

Cheers, but not seeing this button..

I have looked in the other tabs too.. several times.
IMG_0022.png
I even tried it with Pro open in the background.

King
_____________________________1 Luv_____________________________

_____________________________King____________________________

King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Re: Restoring Purchases has charged me again! = twice!?

Post by King » Mon Jan 18, 2021 6:22 pm

Hang on!

The button is in Auria Pro, hmm..

I’ll get back to you..

King
_____________________________1 Luv_____________________________

_____________________________King____________________________

King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Re: Restoring Purchases has charged me again! = twice!?

Post by King » Mon Jan 18, 2021 6:51 pm

After all, this has still only partially restored them, there are still a few missing. Such as: Pro-DS, Pro-G, Microwarmer.. plus this would not be useful for my Twin 2 preset packs etc.

King
_____________________________1 Luv_____________________________

_____________________________King____________________________

Corey W
Expert
Posts: 568
Joined: Tue Sep 23, 2014 11:58 am

Re: Restoring Purchases has charged me again! = twice!?

Post by Corey W » Tue Jan 19, 2021 8:56 am

The button is only in the original (non-Pro) Auria and Auria LE

Corey W
Expert
Posts: 568
Joined: Tue Sep 23, 2014 11:58 am

Re: Restoring Purchases has charged me again! = twice!?

Post by Corey W » Tue Jan 19, 2021 8:57 am

After all of this, of you are still missing plugins email me at support(at)drumagog[dot]com and we will see what else can be done

King
Expert
Posts: 484
Joined: Wed Dec 25, 2013 1:06 pm

Re: Restoring Purchases has charged me again! = twice!?

Post by King » Tue Jan 19, 2021 1:34 pm

It’s definitely in the Pro version and not the original Auria.
IMG_0024.jpeg
I’ll get to the email later in the week. It’s becoming time consuming..

Cheers still

King
_____________________________1 Luv_____________________________

_____________________________King____________________________

Post Reply

Who is online

Users browsing this forum: No registered users and 79 guests